Abstract:

Objective To formulate an expert consensus on humanistic care strategies for emergency department nurses（hereinafter referred to as the “consensus”），aiming to provide guidance for caring for emergency department nurses. Methods The initial draft of the “consensus” was compiled through methods such as literature review and qualitative interviews. From May to June 2025，2 rounds of expert inquiries were conducted with 16 experts from 10 provinces and municipalities in the fields of emergency nursing，nursing management or humanistic caring. Through expert argumentation，the initial draft was revised to form a “consensus” final version. Results The recovery rates of valid questionnaires in both rounds of expert inquiries were 100%. The authority coefficient of experts is 0.86；the coefficient of judgment basis is 0.81；the coefficient of familiarity is 0.90. The Kendall harmony coefficients were 0.211 and 0.247 respectively，both with P<0.05. The final “consensus” formed encompasses 6 aspects：organizational management，working environment，training empowerment and psychological support，occu-pational health，professional development and self-caring. Conclusion The “consensus” is scientific and applicable，and can guide nursing managers to enhance humanistic care for nurses in the emergency department.

Key words: Emergency Department, Nurses, Humanistic Caring, Nursing Administration Research, Expert Consensus

摘要：

目的 制订对急诊科护士的人文关怀策略专家共识（以下简称“共识”），旨在为关怀急诊科护士提供指引。 方法 通过文献查阅、质性访谈等方法编写“共识”初稿。于2025年5—6月，对来自10个省市的16名急诊临床护理、医院/护理管理或人文关怀护理领域专家进行2轮专家函询，并通过专家论证对初稿进行修订，形成“共识”终稿。 结果 2轮专家函询的有效问卷回收率均为100%；专家的权威系数为0.86、判断依据系数为0.81、熟悉程度系数为0.90；肯德尔和谐系数分别为0.211、0.247，均P<0.05。最终形成的“共识”包含组织管理、工作环境、培训赋能与心理支持、职业健康、职业发展、自我关怀6个方面的内容。 结论 “共识”具有科学性、适用性，可指导护理管理者加强对急诊科护士的人文关怀。

关键词: 急诊科, 护士, 人文关怀, 护理管理研究, 专家共识