Abstract:

Objective To build an intelligent interactive discharge follow-up platform，and to explore its application effect in the management of discharge follow-up. Methods A research team was established to construct the intelligent interactive discharge follow-up platform，which includes 3 modules，namely follow-up plan customization module，follow-up execution module，and information backup and statistical analysis module. The discharge follow-up data of branch A and B of a tertiary hospital in Beijing from January to December 2022 were selected. Patients in branch A were given manual telephone follow-up by nurses，and patients in branch B were applied by the intelligent interactive discharge follow-up platform，and the follow-up efficiency of the 2 branches was compared. 100 cases of discharged patients in each of 2 hospital branches were randomly selected as research subjects，and the follow-up time and nursing manpower of 2 groups were compared. Results The follow-up rate and effective follow-up rate of branch A were 99.96% and 95.10%，while those of branch B were 99.84% and 99.66%，respectively，and the difference was statistically significant（χ²=19.028，2 081.008，P<0.001）. The opinion collection rate of branch A was 0.47%，which was higher than that of the branch B（0.01%）（χ²=249.365，P<0.001）. The time and nursing manpower spent on follow-up was even less. Conclusion The intelligent interaction discharge follow-up platform realizes human-robot multi-party intelligent interaction，which can release nursing manpower and time，improve the follow-up rate of discharged patients.

Key words: “Robot+” Application, Human-Robot Intelligent Interaction, Discharge Follow-Up, Nursing Care

摘要：

目的 构建智能交互出院随访平台，并探讨其在出院患者随访管理中的应用效果。方法 成立多部门协作研究团队，构建包括随访定制模块、随访执行模块、信息备份与统计分析模块3个部分的智能交互出院随访平台。选取2022年1月—12月北京市某三级甲等医院A、B院区出院随访患者，A院区患者应用智能交互出院随访平台进行随访，B院区患者采用人工电话随访，比较两院区随访效率；在两院区随机各选取100例出院患者，比较两组随访时长和人力投入情况。结果 A院区的随访率、有效随访率分别为99.96%及95.10%，B院区分别为99.84%、99.66%，两组比较，差异具有统计学意义（χ²=19.028、2 081.008，P<0.001）；A院区的意见收集率为0.47%，高于B院区的0.01%（χ²=249.365，P<0.001）；A院区随访耗费小时数与岗位人力数更少。结论 智能交互出院随访平台可实现人机多方智能交互，能够节约护理人力及减少随访所用时间，提高出院患者随访率。

关键词: “机器人+”应用, 人机智能交互, 出院随访, 护理