护士情绪劳动管理研究进展

doi:10.3761/j.issn.0254-1769.2021.01.023

摘要/Abstract

摘要：

健康中国战略背景下,社会对护理的需求量持续增加,人们对护理的要求不断提高。作为建设健康中国的主力军,护士必须集专业技术和人文关怀于一身。在临床工作中,护士在进行大量的体力、脑力劳动同时,还要付出较多的情绪劳动。近年来,越来越多的学者认识到护士的身心健康对保障临床护理质量、稳定护理队伍的重要性。该文在对护士情绪劳动概念、评估工具及影响因素进行总结分析的基础上,分别从护士自身、护理管理者、医院组织管理3个层面介绍了护士情绪劳动管理进展,旨在为进一步开展护士情绪劳动的干预研究、推动护士情绪劳动管理水平提供理论依据。

关键词: 护士, 情绪劳动, 护理管理研究, 综述

Abstract:

In the context of the Healthy China strategy,the social demands for nursing care continue to increase,and people’s requirements for nursing care continue to improve. As the main force to build a healthy China,nurses must integrate professional technology and humanistic care. In clinical work,nurses do a lot of physical and mental work,but also pay more emotional work. In recent years,more and more scholars have realized the importance of nurses’ physical and mental health to guarantee clinical nursing quality and stabilize nursing teams.Based on the summary and analysis of the concept,assessment tools and influencing factors of emotional labor of nurses,this paper introduces the progress on intervention management of emotional labor in nurses from 3 aspects,including nurses themselves,nursing managers and hospital organization management,aiming to provide theoretical bases for further research on the intervention of emotional labor in nurses and promote the management level of emotional labor in nurses.

Key words: Nurses, Emotional Labor, Nursing Administration Research, Review

卢山,孙小玲. 护士情绪劳动管理研究进展[J]. 中华护理杂志, 2021, 56(1): 137-142.

LU Shan,SUN Xiaoling. Research progress on intervention management of emotional labor in nurses[J]. Chinese Journal of Nursing, 2021, 56(1): 137-142.

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