Abstract:

Objective To construct an evaluation index system of “Internet+ Traditional Chinese Medicine nursing” service capability，in order to provide references for the standardized and effective evaluation of “Internet+ Traditional Chinese Medicine nursing” service capability. Methods Literature analysis and semi-structured interview method were adopted，and three-dimensional quality structure model was used as the theoretical framework to initially construct the “Internet+ Traditional Chinese Medicine nursing” service capability evaluation index item pool. From July to October 2022，the Delphi method was used to conduct 2 rounds of consultation with 16 experts from Guangdong Province，to evaluate the enthusiasm，authority，degree of opinion concentration and degree of opinion coordination of the experts in the correspondence consultation，and the weight of the index system was determined with the combination of chromatography analysis. Results 2 rounds of expert letter consultation were conducted. The questionnaire recovery rates were 100%，and the authority coefficients were 0.844 and 0.834，respectively. Kendall coordination coefficients were 0.161 and 0.110，respectively（P<0.001）. The first level indexes of the index system are structure evaluation，process evaluation and outcome evaluation. There were 3 first-level evaluation indicators，14 second-level evaluation indicators and 57 third-level evaluation indicators. Conclusion The evaluation index is scientific and practical，and it is carried out around the Internet+ Traditional Chinese Medicine nursing capability，which provides a certain reference for the effective evaluation of the service capability of “Internet+ Traditional Chinese Medicine nursing”.

Key words: Internet+, Traditional Chinese Medicine Nursing, Three-Dimensional Quality Structure Model, Service Capability Evaluation, Index Construction

摘要：

目的 构建“互联网+中医护理”服务能力评价指标，为规范、有效评价“互联网+中医护理”服务能力提供参考依据。方法 采用文献分析法，以三维质量结构模型为理论框架，初步构建“互联网+中医护理”服务能力评价指标条目池。2022年7月—10月采用德尔菲法对广东省的16名专家进行2轮函询，评价函询专家的积极性、权威性、意见集中程度及意见协调程度，并结合层析分析法，确定指标权重。结果 专家函询问卷回收率均为100%，专家权威系数分别为0.844和0.834；肯德尔和谐系数分别为0.161、0.110（P<0.001）。最终构建的指标包括结构评价、过程评价、结果评价等一级指标3项、二级指标14项、三级指标57项。结论 该研究构建的评价指标科学性、实用性较强，围绕“互联网+中医护理”服务能力展开，可为有效评价护士的“互联网+中医护理”服务能力提供一定的依据。

关键词: 互联网+, 中医护理学, 三维质量结构模型, 服务能力评价, 指标构建