聊天机器人在降低老年人社会疏离感中的应用进展及护理启示

doi:10.3761/j.issn.0254-1769.2026.09.020

摘要/Abstract

摘要：

国内老年群体普遍存在社会疏离感，传统干预方式受限于资源不足、持续性差等问题难以满足当前需求。聊天机器人可通过文本或语音交互解析情感信息，提供共情回应与个性化支持，有望成为打破老年人社交隔离的重要工具。该文阐述了基于自然语言处理和情感计算的聊天机器人的概念及基本原理，综述了聊天机器人在缓解老年人社会疏离感中的应用模式、存在的问题及护理对策，旨在为优化老年人社会支持干预提供参考。

关键词: 聊天机器人, 自然语言处理, 情感计算, 老年人, 社会疏离, 护理

Abstract:

Social isolation is prevalent among the elderly population in China. Traditional intervention methods are constrained by issues such as insufficient resources and poor sustainability，making it difficult to meet the current demands. As an artificial intelligence technology，Chatbots can analyze emotional information through text or voice interactions，provide empathic responses and personalized support，and are expected to become an important tool to address social isolation among the elderly. This paper elaborates on the concept and basic principles of Chatbots based on natural language processing and affective computing，reviews the application models，existing problems，and nursing countermeasures of Chatbots in alleviating social isolation among the elderly，aiming to provide a reference for optimizing social support interventions for this population.

Key words: Chatbot, Natural Language Processing, Affective Computing, Older Adults, Social Isolation, Nursing Care

李琰, 许翠萍. 聊天机器人在降低老年人社会疏离感中的应用进展及护理启示[J]. 中华护理杂志, 2026, 61(9): 1291-1296.

LI Yan, XU Cuiping. Application progress of chatbots in alleviating social isolation among the elderly and nursing implications[J]. Chinese Journal of Nursing, 2026, 61(9): 1291-1296.

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