Abstract: Objective To develop a quality index management system based on business intelligence for decision making of head nurses,so as to provide a new tool for improving fine management of nursing quality.Methods Quality indicators were selected scientifically from the perspective of the head nurses,and the optimal dimensions,thresholds and human-machine interaction interfaces were designed. The information was converted into value information through data acquisition,cleaning and modeling,and then presented to the head nurse by means of visual view to make quality management decisions.Results Data of the system showed that the average monthly number of head nurses logging into the system was increased by 38%,and the average monthly login frequency was increased by 29%. The cross-sectional survey showed that the system availability,data reliability,system support,user usage intention,overall user satisfaction and net income were all high.Conclusion The nursing quality index management system can provide visual data support for scientific management of head nurses,help them to carry out quality management more directly and effectively,and promote nursing quality management from “system management” to “data management”.

Key words: Business Intelligence, Nursing Administration Research, Quality Indicators, Health Care, Decision Making, Computer-Assisted, Decision Support Systems, Management, Management Information Systems

摘要： 目的 基于商业智能开发护士长决策的护理质量指标管理系统,为提升护理质量精细化管理提供工具。方法 从护士长的视角科学地选择其关注的质量指标,设计合适的维度、阈值、人机交互界面,通过数据获取、清洗、建模转化成价值信息,再运用视图呈现信息,提供给护士长做质量管理决策。结果 系统应用后,护士长登录系统人数平均月增长38%,登陆次数平均月增长29%;横断面调查显示,护士长对该系统的可用性、数据可靠性、系统支持力度、用户使用意向、用户总体满意度、净收益的评分均较高。结论 护理质量指标管理系统可以为护士长科学管理提供可视化数据支持,更直观有效地帮助其开展质量管理,推动护理质量管理从“制度管理”阶段进入到“数据管理”阶段。

关键词: 商业智能, 护理管理研究, 质量指标, 卫生保健, 决策, 计算机辅助, 决策支持系统, 管理, 管理信息系统