基于Kano模型的失能老年人长期照护需求研究进展

doi:10.3761/j.issn.0254-1769.2022.03.019

摘要/Abstract

摘要：

该文综述Kano模型的发展以及基于此模型的失能老年人需求的研究进展,指出Kano模型在失能老年人长期照护需求方面存在的不足和发展方向,为未来建立科学化、多样化的失能老年人长期照护体系提供参考。

Abstract:

This paper reviews the development of Kano model,the research progress on the needs of the elderly based on Kano model,the shortcomings and future development directions of Kano model in the long-term care needs of the disabled elderly,providing references for establishing a scientific and diversified long-term care system for the disabled elderly in the future.

Key words: Kano Model, Disabled Elderly, Long-Term Care Need, Review

钟凯颖, 孙龙凤. 基于Kano模型的失能老年人长期照护需求研究进展[J]. 中华护理杂志, 2022, 57(3): 368-373.

ZHONG Kaiying, SUN Longfeng. Research progress on long-term care needs of disabled elderly based on Kano model[J]. Chinese Journal of Nursing, 2022, 57(3): 368-373.

图/表 6

图1 Kano一维模型

Figure 1 Kano one-dimensional model

图2 Kano二维模型

Figure 2 Kano two-dimensional model

表1 Kano模型正反向满意度调查（示例）

Table 1 A positive and negative satisfaction survey of Kano model（example）

表2 Kano模型分析评估表

Table 2 A analysis evaluation form of Kano model

表3 Kano模型属性界定表

Table 3 Attribute definition of Kano model

图3 满意度-重要度矩阵分析图

Figure 3 Satisfaction-importance matrix analysis

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