中华护理杂志 ›› 2024, Vol. 59 ›› Issue (15): 1812-1817.DOI: 10.3761/j.issn.0254-1769.2024.15.003

• 改善护理服务行动计划专题 • 上一篇    下一篇

智能交互出院随访平台的构建与应用研究

毛文平(), 骆金铠(), 王力华, 张杰, 任海艳   

  1. 100050 北京市 首都医科大学附属北京友谊医院护理部(毛文平,骆金铠,张杰),信息中心(王力华,任海艳)
  • 收稿日期:2023-08-03 出版日期:2024-08-10 发布日期:2024-08-01
  • 通讯作者: 骆金铠,E-mail:jinkai1023@163.com
  • 作者简介:毛文平:女,本科(硕士在读),主管护师,护理部干事,E-mail:mwp1206@126.com
  • 基金资助:
    北京市卫生健康委高层次公共卫生技术人才建设项目(2022-3-001);北京市医院管理中心2021年度“扬帆”计划重点医学专业(重点培育专业)(ZYLX202102)

Construction and application of an intelligent interactive discharge follow-up platform

MAO Wenping(), LUO Jinkai(), WANG Lihua, ZHANG Jie, REN Haiyan   

  • Received:2023-08-03 Online:2024-08-10 Published:2024-08-01

摘要:

目的 构建智能交互出院随访平台,并探讨其在出院患者随访管理中的应用效果。方法 成立多部门协作研究团队,构建包括随访定制模块、随访执行模块、信息备份与统计分析模块3个部分的智能交互出院随访平台。选取2022年1月—12月北京市某三级甲等医院A、B院区出院随访患者,A院区患者应用智能交互出院随访平台进行随访,B院区患者采用人工电话随访,比较两院区随访效率;在两院区随机各选取100例出院患者,比较两组随访时长和人力投入情况。结果 A院区的随访率、有效随访率分别为99.96%及95.10%,B院区分别为99.84%、99.66%,两组比较,差异具有统计学意义(χ2=19.028、2 081.008,P<0.001);A院区的意见收集率为0.47%,高于B院区的0.01%(χ2=249.365,P<0.001);A院区随访耗费小时数与岗位人力数更少。结论 智能交互出院随访平台可实现人机多方智能交互,能够节约护理人力及减少随访所用时间,提高出院患者随访率。

关键词: “机器人+”应用, 人机智能交互, 出院随访, 护理

Abstract:

Objective To build an intelligent interactive discharge follow-up platform,and to explore its application effect in the management of discharge follow-up. Methods A research team was established to construct the intelligent interactive discharge follow-up platform,which includes 3 modules,namely follow-up plan customization module,follow-up execution module,and information backup and statistical analysis module. The discharge follow-up data of branch A and B of a tertiary hospital in Beijing from January to December 2022 were selected. Patients in branch A were given manual telephone follow-up by nurses,and patients in branch B were applied by the intelligent interactive discharge follow-up platform,and the follow-up efficiency of the 2 branches was compared. 100 cases of discharged patients in each of 2 hospital branches were randomly selected as research subjects,and the follow-up time and nursing manpower of 2 groups were compared. Results The follow-up rate and effective follow-up rate of branch A were 99.96% and 95.10%,while those of branch B were 99.84% and 99.66%,respectively,and the difference was statistically significant(χ2=19.028,2 081.008,P<0.001). The opinion collection rate of branch A was 0.47%,which was higher than that of the branch B(0.01%)(χ2=249.365,P<0.001). The time and nursing manpower spent on follow-up was even less. Conclusion The intelligent interaction discharge follow-up platform realizes human-robot multi-party intelligent interaction,which can release nursing manpower and time,improve the follow-up rate of discharged patients.

Key words: “Robot+” Application, Human-Robot Intelligent Interaction, Discharge Follow-Up, Nursing Care