关键词: 护士, 互联网居家护理服务, 工作体验, 护理管理研究, 质性研究

Abstract:

Objective To understand the working experience of nurses engaged in Internet home care service and to provide references for the implementation of Internet nursing service. Methods From April to June 2019,9 nurses from a hospital in Nanchang City engaged in Internet home nursing service were selected for in-depth interviews,and the obtained data was analyzed by Colaizzi analysis. Results The work experience of nurses is summarized into 5 themes：motivation,worry about unknown environment,job adaptation,gratitude and expectations for managers,among which the theme of motivation includes recognition of work ability,expression of self-worth and salary satisfaction;worry about the unknown environment includes worry about self-safety and worry about the quality of care;work adaptation includes good role adaptation,increased workload and corresponding nursing ability;gratitude includes harmonious nurse-patient relationship and access to family and team support;expectations for managers include enhancing organizational support and increasing education and training. Conclusion Nurses take the initiative to engage in Internet home nursing service,get the support from family and team,and the nurse-patient relationship is harmonious. At the same time,there are concerns about their own safety and quality of nursing service for patients. Therefore,it is suggested that managers should increase organizational support for nurses on the hospital and platform level,strengthen training,and improve the ability of nurses to deal with medical risks.

Key words: Nurse, Internet Home Care Services, Work Experience, Nursing Administration Research, Qualitative Research