关键词: 商业智能, 护理管理研究, 质量指标, 卫生保健, 决策, 计算机辅助, 决策支持系统, 管理, 管理信息系统

Abstract: Objective To develop a quality index management system based on business intelligence for decision making of head nurses,so as to provide a new tool for improving fine management of nursing quality.Methods Quality indicators were selected scientifically from the perspective of the head nurses,and the optimal dimensions,thresholds and human-machine interaction interfaces were designed. The information was converted into value information through data acquisition,cleaning and modeling,and then presented to the head nurse by means of visual view to make quality management decisions.Results Data of the system showed that the average monthly number of head nurses logging into the system was increased by 38%,and the average monthly login frequency was increased by 29%. The cross-sectional survey showed that the system availability,data reliability,system support,user usage intention,overall user satisfaction and net income were all high.Conclusion The nursing quality index management system can provide visual data support for scientific management of head nurses,help them to carry out quality management more directly and effectively,and promote nursing quality management from “system management” to “data management”.

Key words: Business Intelligence, Nursing Administration Research, Quality Indicators, Health Care, Decision Making, Computer-Assisted, Decision Support Systems, Management, Management Information Systems