消化内镜中心智能导诊系统的研发及应用

doi:10.3761/j.issn.0254-1769.2026.16.003

中华护理杂志 ›› 2026, Vol. 61 ›› Issue (16): 2182-2188.DOI: 10.3761/j.issn.0254-1769.2026.16.003

• 消化系统疾病护理专题 • 上一篇下一篇

消化内镜中心智能导诊系统的研发及应用

白建荣¹(), 王鑫¹, 郭彬彬¹, 李静怡¹, 姜建科², 孙东东³, 季锐¹, 左秀丽¹, 曹英娟⁴^,^*()

¹ 山东大学齐鲁医院消化内镜中心济南市 250012
² 青岛美迪康数字工程有限公司青岛市 266002
³ 山东新华医疗器械股份有限公司淄博市 255300
⁴ 山东大学齐鲁医院护理部/护理理论与实践创新研究中心济南市 250012

收稿日期:2026-04-01 出版日期:2026-08-20 发布日期:2026-08-14
*通讯作者: 曹英娟，E-mail：caoyj@sdu.edu.cn
作者简介:白建荣：女，硕士，主管护师，护士长，E-mail：baijianrong6591@163.com
第一联系人：作者贡献声明
白建荣：研究设计、论文撰写；王鑫：实施研究、论文撰写；郭彬彬、李静怡：数据收集；姜建科、孙东东：审阅文章专业性内容；季锐：数据分析；左秀丽、曹英娟：研究指导、论文审阅与修改

Development and application of an intelligent patient guidance system in a digestive endoscopy center

BAI Jianrong¹(), WANG Xin¹, GUO Binbin¹, LI Jingyi¹, JIANG Jianke², SUN Dongdong³, JI Rui¹, ZUO Xiuli¹, CAO Yingjuan⁴^,^*()

¹ Digestive Endoscopy Center， Qilu Hospital of Shandong University， Jinan 250012， China
² Qingdao Medicon Digital Engineering Co.， Ltd.， Qingdao 266002， China
³ Shandong Xinhua Medical Instrument Co.， Ltd.， Zibo 255300， China
⁴ Department of Nursing/Research Center for Innovation in Nursing Theory and Practice， Qilu Hospital of Shandong University， Jinan 250012， China

Received:2026-04-01 Online:2026-08-20 Published:2026-08-14
* Corresponding author: CAO Yingjuan，E-mail：caoyj@sdu.edu.cn

摘要/Abstract

摘要：

目的在护士主导下设计并研发消化内镜中心智能导诊系统，开展患者全程智能导诊，旨在为临床护理实践提供借鉴。方法组建团队，梳理导诊问题并设计流程与规则，研发集自动候诊、智能导诊、智能到诊于一体的智能导诊系统，于2025年10—12月在山东省某三级甲等医院消化内镜中心进行应用，试验组4个诊室采用智能导诊系统，对照组4个诊室采用传统导诊系统。比较两组候诊及导诊用时、护士及患者满意度等指标。结果试验组自动候诊用时（120.07±34.50）s、导诊用时（102.78±43.82）s 均短于对照组的（329.72±86.80）（113.31±42.75）s，差异均有统计学意义（P<0.001）；试验组导诊成功率、正确率分别为98.66%、98.38%，对照组分别为98.16%、98.16%。研究期间无护理不良事件发生。另外，试验组护士及患者满意度在各维度评分均高于对照组（P<0.001），该系统可替代“1.99个全职当量”的护理人力。结论智能导诊系统可借助定位功能实现患者自动候诊，通过导诊机器人与叫号系统及定位系统的联动对患者进行引导，帮助患者准确到达相应诊室，提升护士及患者的满意度，有利于节省护理人力资源。

关键词: 智能导诊系统, 自动候诊, 护士满意度, 患者满意度, 消化内镜中心

Abstract:

Objective To design and develop an intelligent guidance system for a digestive endoscopy center led by nurses，to achieve full-process intelligent patient guidance and to provide references for clinical nursing practice. Methods A team was formed to identify guidance issues and design workflows. An intelligent guidance system integrating automatic queuing，intelligent guidance，and automatic check-in was developed. A randomized controlled trial was conducted from October to December，2025. The intelligent navigation system was adopted in 4 examination rooms of the experimental group，while traditional navigation was used in 4 examination rooms of the control group. Indicators including waiting and navigation time，nurse and patient satisfaction were compared between the 2 groups. Results The automatic waiting time and intelligent navigation time in the experimental group were（120.07±34.50） s and（102.78±43.82） s, shorter than（329.72±86.80） s and（113.31±42.75） s in the control group，and the differences were statistically significant（P<0.001）. The navigation success rate and check-in accuracy rate were 98.66% and 98.38% in the experimental group，versus 98.16% and 98.16% in the control group. No nursing adverse events occurred during the study period. In addition，scores of all dimensions of nurse and patient satisfaction in the experimental group were higher than those in the control group（P<0.001）. This system can equivalently replace nursing manpower of 1.99 full-time equivalents（FTE）. Conclusion Supported by positioning technology, the intelligent navigation system enables automatic patient waiting. Through the linkage of navigation robots，calling system and positioning system，patients can be guided to the corresponding examination rooms accurately. The system can improve nurse and patient satisfaction and help save nursing human resources.

Key words: Intelligent Patient Guidance System, Automatic Waiting Management, Nurse Satisfaction, Patient Satisfaction, Digestive Endoscopy Center

白建荣, 王鑫, 郭彬彬, 李静怡, 姜建科, 孙东东, 季锐, 左秀丽, 曹英娟. 消化内镜中心智能导诊系统的研发及应用[J]. 中华护理杂志, 2026, 61(16): 2182-2188.

BAI Jianrong, WANG Xin, GUO Binbin, LI Jingyi, JIANG Jianke, SUN Dongdong, JI Rui, ZUO Xiuli, CAO Yingjuan. Development and application of an intelligent patient guidance system in a digestive endoscopy center[J]. Chinese Journal of Nursing, 2026, 61(16): 2182-2188.

图/表 5

图1 智能导诊系统的设计架构图

Figure 1 Design framework diagram of the intelligent patient guidance system

图2 两组的护理导诊流程注：本流程图展示消化内镜中心患者从报到至到诊的全流程护理操作环节。

Figure 2 Panoramic flow diagram of nursing guidance processes in the 2 groups

表1 两组候诊及导诊用时比较（s，$\bar{x}\pm s$）

Table 1 Comparison of waiting and guidance time between the 2 groups（s，$\bar{x}\pm s$）

表2 两组患者满意度评分的比较（分，$\bar{x}\pm s$）

Table 2 Comparison of patient satisfaction scores between the 2 groups（scores，$\bar{x}\pm s$）

表3 两组护士满意度评分的比较（分，$\bar{x}\pm s$）

Table 3 Comparison of nursing staff satisfaction scores between the 2 groups（scores，$\bar{x}\pm s$）

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消化内镜中心智能导诊系统的研发及应用

Development and application of an intelligent patient guidance system in a digestive endoscopy center

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